FREQUENTLY ASKED QUESTIONS
Everything you need to know before your first brew.
Do you have a question about our herbal teas, your order or how to prepare an infusion? You'll probably find the answer here.
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FAQ
Les produits
How many cups can one pot make?
The number of cups depends on the recipe and the dosage used. On average, one pot makes between 30 and 40 cups.
Are your herbal teas made in France?
Our creations are designed, assembled, and packaged in France, using primarily French plants from organic farming.
What happens if a product is received damaged or my package gets lost?
The path to your mailboxes can sometimes be difficult and requires patience. But don't worry! There's always a solution. Write to us at sav@entredeuxhaies.fr
Do all herbal teas taste the same?
Each plant has its own aromatic profile. Depending on the blends, an herbal tea can be floral, fresh, fruity, woody, lemony, spicy, or vegetal.
Why choose loose leaf herbal tea instead of tea bags?
Whole plants generally retain their aromas better and allow for direct observation of ingredient quality.
How to store herbal tea?
In an airtight container, away from heat, humidity and light, to preserve the aromas and properties of the plants.
Are French plants better?
French plants often offer better traceability, support local producers, and reduce transportation. Their quality then depends on the expertise of each producer.
Is an herbal tea without flavorings more natural?
Yes. A herbal tea made solely from plants reveals their natural flavors without the need for added aromas.
Why do some herbal teas taste better than others?
The taste depends mainly on the quality of the plants, their freshness, the drying method, and the recipe. Whole plants generally offer more aromas than a very finely ground mixture.
Are all organic herbal teas equally good?
No. An organic herbal tea guarantees cultivation without synthetic pesticides, but the quality also depends on the origin of the plants, how they are cut, their freshness, and the formulation.
Are herbal teas really effective?
Yes, provided they are made from quality plants, properly dried, and used for their recognized properties. An herbal tea is not a medicine but can support daily well-being.
FAQ
Bien-être
Why do your recipes contain so few plants?
We favor short compositions so that each plant can fully express its taste and properties. A simple recipe is often clearer and more balanced.
FAQ
Livraison
Are payments secure?
Yes, all transactions made on our shop are completely secure.
How do I track my order?
Once shipped, you will receive an email with your tracking number.
What are the delivery times?
Orders are generally prepared within 24 to 72 business hours before shipment. Delivery times then depend on the chosen carrier.
One of the products in my order is defective or damaged. What should I do?
We're sorry to hear that! Please send a photo of the damage to our customer service with your delivery number at sav@entredeuxhaies.fr, and we will find a solution together
I wasn't able to pick up my order from the post office or a relay point on time, what should I do?
Please contact our customer service at: sav@entredeuxhaies.fr so we can find a solution together.
Which countries do you deliver to?
We primarily deliver to mainland France, as well as Andorra and Monaco. We will keep you informed when other countries become eligible for delivery.
FAQ
Professionnels
Do you offer collaborations or custom creations?
Yes. We assist businesses, hotels, restaurants, and brands in creating personalized herbal teas.
Are your packages eco-friendly?
Yes. We choose reusable packaging, refills and limit the use of plastic in our shipments as much as possible.
What sets Entre Deux Haies apart from other brands?
We prioritize simple recipes, mostly French and organic plants, no added flavors, and artisanal production to offer a new vision of herbal tea.
FAQ
Retours
How can I delete my personal data, bank details, and account?
To delete all your personal data and your Entre Deux Haies account, please contact Customer Service by sending an email to sav@entredeuxhaies.fr.
Please note that this action will result in the loss of your entire order history.
Can I exchange or return products from my order?
You may request an exchange or return an item at any time within 14 days of receiving your order. Return shipping costs are at your expense unless the product(s) delivered are different from your order or damaged. Products must be returned in their original packaging, unopened and unused.
FAQ
Préparer son infusion
How do you make an herbal tea?
For a hot infusion, use water between 70 and 80 °C and steep for 3 to 5 minutes.
Is an artisanal herbal tea really different from an industrial herbal tea?
An artisanal herbal tea often uses better-selected plants, shorter recipes, and small-batch production, which helps preserve the flavor qualities more effectively.
Are herbal teas only for winter?
No. They're delicious iced in the summer and make a great alternative to sugary drinks.
Can you make iced herbal tea?
Yes. Cold brewing results in a refreshing drink and sometimes reveals different aromatic notes than hot brewing.
Can you drink herbal tea every day?
Yes, most herbal teas can be consumed daily as part of a balanced diet. However, some plants should only be used occasionally; therefore, it is advisable to vary your recipes.
What is the difference between an infusion and a herbal tea?
An infusion is a preparation method that involves steeping a plant in hot water. An herbal tea is a drink obtained from this infusion of plants, flowers, or fruits.
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